The Organizational Excellence Department provides a broad range of business improvement and organizational development services. Operating as internal consultants serving both Asbury Communities and its communities through on-site Continuous Quality Improvement coordinators, we provide support to align the organizational leadership and operational structures.

Our goals are achieved through three distinct service offerings. The first is Continuous Quality Improvement (CQI), which focuses on improving work processes. The second is Performance Excellence (PE), based on the Malcolm Baldrige National Quality Award Criteria, which focuses on the systems that enable organizational alignment from strategic planning to performance measures. Finally, we provide Organizational Development (OD) initiatives and, through Asbury University, provide training and education necessary for associate growth, job satisfaction and leadership development.

Specific offerings related to the three elements of Organizational Excellence include:

CQI

• Development of on-site CQI Coordinators and Facilitators supporting the local CQI Process
• Focus groups to identify the voice of the customer
• Survey development and reporting

PE

• Facilitation of business system development and deployment aligned with Malcolm Baldrige National Quality Award Criteria
• Support for application development to enable objective assessments of progress
• Support of strategic planning initiatives at both corporate and community locations

OD

• Needs Assessments and identification of competencies required of critical positions
• Development of a Knowledge Management infrastructure to capture organizational learning and identify skills, talents and abilities of the associates
• Skills training in support of our quality culture