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Asbury Place is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.
This page is meant to be a helpful resource regarding Asbury Place’s operations. For a comprehensive look at Asbury Communities’ COVID-19 communications, response, preventive measures and more, please click here. Asbury serves approximately 4,300 residents at our eight continuing care retirement communities and home care services agencies in Maryland, Pennsylvania, and Tennessee.
Campus Visitation
Our campus visitation is being guided by public health and state and local guidelines. These include Governor Lee’s thresholds for visitation to senior communities, which are set at no more than 10 new cases per 100,000 people in the county. See Tennessee’s Epicurves page for current county information. Our current visitation details are below.
Screening & Safety Measures:We all have a responsibility to support and protect each other. All persons entering our community will follow our screening procedures, which includes a temperature check and questionnaire. Beginning Monday, Sept. 28 we are updating our screening process. Prior to your arrival, please go to this link, https://bit.ly/AsburyEntryPass, to answer our screening questions (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you pass the screening, please continue onto the campus. At our screening area please follow the signage to take your temperature at our temperature kiosk. All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.
Health Care Neighborhoods
Virtual Visits: To visit with your loved via FaceTime or a tablet, please contact Rachael Santiago, 423-830-8510, RSantiago@asbury.org
Residential Living
In-person visitation is currently closed per Governor Lee’s state reopening plan. Residents who leave the community for errands or day trips are required to follow our screening process upon return. Residents who leave the campus for more than 24 hours are required to self-quarantine upon return. Virtual Visits: To schedule, please contact Lauren Huddleston at 423-797-6605, lweaver@asbury.org
Self-quarantine: Residents who self-quarantine are required to remain in their home for 14 days. We are currently providing delivery service of packages and meals. For details about this process contact: Tuesday Kazukauskas 423-830-8527, TKazukauskas@asbury.org. For meal orders, contact Sallie West 423-830-8507, SWest@asbury.org
Community Services & Amenities
Dining Services
The Bistro and Dining Room are currently closed for dining in, but phased reopening plans are being developed. Daily menus continue to be provided for residents, offering a wide range of fresh meal options that are delivered contact-free, and free of charge, to their doors. For meal orders, contact Sallie West 423-830-8507, SWest@asbury.org
Wellness Services
The Wellness Center is currently closed, but phased reopening plans are being developed. Walking trails are open! Some fitness classes, programs, Resident Council, and special events are being offered in person practicing masking and distancing guidelines, and online. We are also scheduling one-on-one wellness consultations. For a current schedule, links to access our online offerings, and more information call Lauren Huddleston at 423-797-6605 or lweaver@asbury.org
Residential Common Areas & Services
Courtyard is open with masking and physical distancing.
Ecumenical services are being televised and are available online. Pastoral care calls and visits are ongoing.
Housekeeping from external vendors for apartment and cottage residents is allowed. Screening is required.
Library is open. Please follow sanitation, physical distancing, and masking protocols.
Movie Theater and Fireside Lounge are closed.
Transportation services on- and off-campus are currently closed.
Walking trails are open!
Mail, Deliveries, & Groceries
Mail and Packages: Residents of our apartments and cottages are receiving mail and packages as usual. Packages for residents of our Health Care Center are delivered contact-free by associates.
Online Groceries: Please address deliveries to resident’s address and deliveries will be made by associates.
On-Campus Grocery Services: Limited groceries are available on our campus through our dining partner Sodexo. They can be billed to residents and delivered contact-free to their home. Please contact Sallie West 423-830-8507, swest@asbury.org.
COVID-19 Testing Information
Asbury Place Kingsport underwent universal testing at our Health Care Center in late May and employees of our Health Care Center are being tested weekly per Governor Lee’s mandate. As of July 10, close to 4,000 tests have been administered across the Asbury Communities system of retirement communities, with a positivity rate of 1.6 percent. Associates, vendors, and essential visitors entering our campus continue to undergo a rigorous screening process, and as necessary, self-quarantine. On our campus, we are practicing heightened cleaning processes, as well as masking and physical distancing.
Residential Living: A resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing or visit a local testing center. Please also notify Norene Cochran, 423-220-0580 for assistance, and so that we may begin contact tracing on campus.
Assisted Living or Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Sanitation and COVID-19 Risk Reduction
Our associates are cleaning and sanitizing common and activity areas routinely and have been provided with the appropriate cleaning and disinfecting supplies that provide the shortest kill time for viruses such as COVID-19. These professional-grade products are being used as much as possible by our trained teams, and we store them away appropriately when not in use. If you see additional cleaning supplies around the community in common areas, rest assured they are safe to use and we encourage you to do your part in assisting us in keeping common areas clean.
Cleanliness has always been a priority at Asbury communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements. Learn more about our prevention and infection-control measures.
Reopening Plans & Strategy
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect weekly email updates as we slowly re-open community services and areas.
Please see the CDC Guidelines on Large Events and Gatherings, which is informing our re-opening strategy.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies. We appreciate your continued understanding and patience as we work through this process safely together.
Important Contact Information
Here’s how to …
Main Reception: 865-984-1660
Virtual Visit Coordinators:
Interim Executive Director Robin Stern, 301-250-2139
Health Care Center Administrator Norene Cochran, 423-220-0580
Resident Lifestyles Director Lauren Huddleston, 423-797-6605
