Asbury Place is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority. This page is meant to be a helpful resource regarding Asbury Place’s operations. For a comprehensive look at Asbury Communities’ COVID-19 communications, response, preventive measures and more, please click here. Asbury serves approximately 4,300 residents at our eight continuing care retirement communities and home care services agencies in Maryland, Pennsylvania, and Tennessee.
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Our campus visitation is being guided by public health and state and local guidelines. These include Governor Lee’s thresholds for visitation to senior communities, which are set at no more than 10 new cases per 100,000 people in the county. See Tennessee’s Epicurves page for current county information. Our current visitation details are below.
Screening & Safety Measures: We all have a responsibility to support and protect each other. All persons entering our community will follow our screening procedures, which includes a temperature check and questionnaire. Beginning Monday, Sept. 28 we are updating our screening process. Prior to your arrival, please go to this link, https://bit.ly/AsburyEntryPass, to answer our screening questions (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you pass the screening, please continue onto the campus. At our screening area please follow the signage to take your temperature at our temperature kiosk. All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.
Health Care Neighborhoods
Window and Virtual Visits: We are currently scheduling window and virtual visits for residents of our Assisted Living and Health Care Centers. To schedule a visit please contact:
Diane Hutchinson at the Health Care Center/Chestnut, 865-738-2852
Ivey Williamson at Assisted Living Legacy, 865-738-2803
Amy Wilson at Alpine/Beech, 865-738-2833
Visitors to residents of our community are required to complete our screening process. Residents who leave the community for errands or day trips no longer need to complete the screening process – unless they are entering a main building on campus.
Residents who plan to take an overnight or extended trip are asked to contact Erin Butler prior to leaving to determine if you will need to self-quarantine upon return. Residents are also required to contact Erin Butler 865-738-2841, firstname.lastname@example.org if they have any symptoms, have been hospitalized, been out of town, or suspect exposure to COVID-19. Please also notify our Infection Preventionist, Lori Tucker, RN immediately at 865-738-2802 so that we may begin contact tracing on campus.
Self-quarantine: Residents who self-quarantine are required to self-isolate for 14 days. They may go outside and walk with Masks but we ask they do so privately during their quarantine period. We are currently providing delivery service of packages and meals for these individuals. For details contact Erin Butler.
External housekeeping vendors are permitted on campus and must follow our screening process before entering and when exiting. Both housekeeper and resident must wear masks, no deep cleaning, no vacuuming, resident and housekeeper must stay in separate rooms.
Community Services & Amenities
The Bistro is currently closed for dining in, but phased reopening plans are being developed. Daily (M-F) menus continue to be provided for residents, offering a wide range of fresh meal options. Delivery is available if needed.
The Wellness Center is currently closed, but phased reopening plans are being developed. Walking trails are open! Exercise classes are being held several times a week other programs and events are being held via Zoom. Other outdoor fitness classes are being phased back in with appropriate distancing and masking, and we are scheduling one-on-one consultations. For a current schedule or more information call Rebekah Roberts, 865-738-2812, email@example.com
Residential Common Areas & Amenities
Mail & Online Grocery Delivery
Mail and Packages: Residents of our apartments and cottages are receiving mail and packages as usual. Packages for residents of our Health Care Center should be brought to our screening location on the ground floor and then will be delivered to the resident. Packages for Assisted Living residents may be dropped off at the Legacy AL Building in the front lobby; for Alpine/Beech on the porch area; staff will see that they are delivered. No homemade food may be dropped off at this time for any residents. Store bought in the original container is okay.
On-Campus Grocery Services: Limited groceries are available on our campus through our dining partner Sodexo. They can be billed to residents and picked up or delivered contact-free (if service desired) to their home. Please contact The Bistro to order groceries: 865-238-9090. Grocery orders need to be placed 24 hours in advance.
COVID-19 Testing Information
Asbury Place Maryville underwent universal testing at our Health Care Center in late May and employees of our Health Care Center are being tested weekly per Governor Lee’s mandate. As of July 10, close to 4,000 tests have been administered across the Asbury Communities system, with a positivity rate of 1.6 percent.
Residential Living: A resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing or visit a local testing center. Please also notify our Infection Preventionist, Lori Tucker, RN immediately at 865-738-2802 so that we may begin contact tracing on campus.
Assisted Living or Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Sanitation and COVID-19 Risk Reduction
Asbury Place associates are cleaning and sanitizing common and activity areas routinely and have been provided with the appropriate cleaning and disinfecting supplies that provide the shortest kill time for viruses such as COVID-19. These professional-grade products are being used as much as possible by our trained teams, and we store them away appropriately when not in use. If you see additional cleaning supplies around the community in common areas, rest assured they are safe to use and we encourage you to do your part in assisting us in keeping common areas clean.
Cleanliness has always been a priority at Asbury communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements. Learn more about our prevention and infection-control measures.
Reopening Plans and Strategy
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect weekly email updates as we slowly re-open community services and areas.
Please see the CDC Guidelines on Large Events and Gatherings, which is informing our re-opening strategy.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies. We appreciate your continued understanding and patience as we work through this process safely together.
Important Contact Information
Main Reception: 865-984-1660
Virtual Visit Coordinators:
Interim Executive Director Robin Stern, 301-250-2139
Health Care Center Administrator Rene Sharp, 865-238-9086
Resident Lifestyles Team Leader Erin Butler, 865-738-2841