Springhill is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority. Please scroll down to see details regarding Springhill’s operations.
Asbury serves approximately 4,300 residents at eight continuing care retirement communities and home care agencies in Maryland, Pennsylvania, and Tennessee.
To learn about Asbury’s COVID-19 response, including vaccine updates and more, please click here.
Residential Living Apartments, including Garden Homes:
Effective Wednesday, January 20th, The Willows Apartments and Garden Homes in Residential Living will re-open to visitors and guests.
Screening & Safety Measures: All residents, associates and guests are required to wear a mask at all times while on campus and to practice physical distancing. All persons entering our community will follow our screening procedures, which includes a questionnaire and temperature check. Prior to your arrival, please go to this link, https://bit.ly/AsburyEntryPass, to answer our screening questions (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you do not have a smart device, an associate will read you the screening form. At our screening area, please take your temperature at our temperature kiosk. If you pass the screening, please continue onto the campus.
Residents and guests will be expected to continue to follow the three W’s…washing your hands, watching your distance, and wearing a mask, when visiting. We ask residents to follow these expectations and limit the number of guests at this time. Guests are requested to go directly to resident apartments. Common areas are only to be used as a walk through space. There will be no overnight guests at this time. Springhill residents will be permitted to come and go from the campus as they choose. We ask for you to be very thoughtful about protecting yourself and others.
The Pennsylvania Secretary of Health requires anyone who visits from another state to have a negative COVID-19 test within 72 hours prior to entering the commonwealth. If someone cannot get a test or chooses not to, they must quarantine for 14 days upon arrival in Pennsylvania. For more information on this please visit https://www.health.pa.gov/topics/disease/coronavirus/Pages/Travelers.aspx.
Guests planning to visit are encouraged to carefully follow our website for up-to-date information and to contact Emily Hill, Director or Health Service with questions at 814-860-7028 or email@example.com. Residential Living families can also arrange for video chats and window visits by contacting Resident Life Director, Katie MacKenzie, at 814-860-7015 or firstname.lastname@example.org.
ForestView Health Care Center
ForestView is currently restricting all visitors, volunteers, non-essential healthcare personnel and other non-essential personnel at this time. We will continue to schedule window visits and video chats for families.
OakView Personal Care
OakView Personal Care is currently restricting all visitors, volunteers, non-essential healthcare personnel and other non-essential personnel at this time. We will continue to schedule window visits and video chats for families.
Community Services & Amenities
The Four Seasons Dining Room Dining is open for breakfast and lunch, and dinner. Tables will be available by reservation only. Please call 814-860-7014. In line with our health and safety precautions to ensure proper physical distancing, occupancy is limited to no more than 4 people per table and no more than 24 people total in the dining room at one time. There is small charge for delivery when the Dining Room is open.
The Dining Department is currently offering free curbside pick-up to Garden Home Residents. Please call 814-860-7014 to place your order and coordinate a time for pick up. At the designated time, pull up to the front entrance, call the front desk at 814-860-7000 to let them your name and GH number, and a Springhill associate will deliver your order to your vehicle.
The ForestView Health Care Center Woodside and Fountainview Dining Rooms are currently closed. We are following the criteria outlined by the PA Department of Health.
The Acorn Dining Room in OakView Personal Care is currently open. In line with our health and safety precautions to ensure proper physical distancing, occupancy in the dining room is limited as we are following the criteria outlined by the Department of Human Services.
The Fitness Center is open for Residential Living and Garden Homes residents at this time. The Fitness Center will be open to OakView Personal Care residents on Mondays, Tuesdays, and Thursdays from 2:00 p.m. to 3:00 p.m. and the center will be closed to Residential Living residents during these times. A maximum of 3 residents are permitted in the fitness center at one time. Please follow the guidelines listed in the Fitness Center regarding cleaning the equipment. For Residential Living residents, exercise classes of up to 12 residents are available 5 days per week in the Community Room. Please sign up for classes each Friday at noon outside of the Community Room. All of these classes are now available to view on Springhill cable Ch. 108, and some classes will be offered via Zoom. For a current schedule or more information contact Wellness Manager Ryan Hetrick at 814-860-7046 or email@example.com
The Aquatic Center is currently closed at this time for maintenance repairs.
OakView Personal Care residents are permitted to participate in small group activities with 5 persons or less. Masks are required, hand hygiene must be done prior to and after activities, and residents must maintain 6 ft. of physical distance.
Residential Common Areas & Amenities
The Niagara Lounge, Resident Activity Room (317 C), Computer Center and Library are open. Residents must wear a mask, follow sanitizing procedures if hands and surfaces before and after use and practice physical distancing. Small groups are permitted, as long as participants are physically distancing and sanitizing hands and surfaces. There is no shared dining in common areas and visitors are not permitted at this time.
Ecumenical services are being offered in-person for a limited number of residents for those residing in Residential Living and Garden Homes. Residents in all levels of care can view these services on Channel 108 from the Community Room, as well as on Zoom. The Rosary is said each Wednesday morning at 10:00 a.m. on Ch. 108 from the Community Room. Catholic Services are suspended at this time. Pastoral care calls and visits are ongoing.
PS Salon services are open for Residential Living and Garden Home residents from 9 a.m. to 3 p.m. on Thursdays and Saturdays. OakView Personal Care Residents can access the salon on Tuesdays from 9:00 a.m. to 3:00 p.m. The salon is limited to servicing two customers at a time. Hair and nail services are available. Call 814-860-7020 to schedule an appointment. PS Salon services for residents of ForestView Healthcare Center are suspended at this time. We continue to follow the criteria outlined by the PA Department of Health.
Housekeeping from external vendors for Residential Living apartments and Garden Homes is permitted at this time. We are not allowing Springhill housekeepers to enter into a Garden Home if they are hosting overnight guests.
Massage Therapy is available for residential living only. Please call the massage therapist directly at 814-882-7816.
Transportation services are limited to essential medical appointments at this time.
Mail, Deliveries & Groceries
Mail and Packages: Residential Living and OakView residents receive their mail in their neighborhood postal box. ForestView residents have their mail delivered directly to their room.
Online Groceries: When ordering grocery delivery, please use the Springhill address with the resident’s apartment number and have all deliveries come to the front entrance. We ask that no deliveries be made to resident apartments or patios to ensure the safety and security of our residents. Residents are permitted to pick up their groceries in front. Deliveries will be made by associates as their schedule permits. Garden Home residents can have groceries delivered directly to their Garden Home.
On-Campus Grocery Services: If you have an emergent need of grocery or personal items, please contact the front desk at 814-860-7000. Residents may place a weekly milk order at the front desk. Please complete your order by Tuesday at 5:00 p.m. Milk will be billed to the resident’s account and will be available for pick-up at the dining bar the following day on Wednesday. Please contact Executive Chef Patty Graziano at 814-860-7027 or firstname.lastname@example.org with questions.
Treats for Associates: We appreciate all of the special treats, flowers and thoughtful notes you have dropped off for the associates. As a friendly reminder and due to our COVID-19 related precautions, we are not able to accept trays of food. Thank you for understanding. We most certainly do appreciate your kindness and thankful notes! If you wish to make goodies or send treats, we ask that you place them in individual bags so that associates can safely grab a treat and enjoy what you provided to them. Thank you for your generosity!
COVID-19 Testing Information
Testing is an important component of our COVID-19 prevention strategy. We are pleased to share some outstanding results for Springhill and the Asbury system. As of December 31, 2020 Asbury has conducted just over 51,000 COVID-19 tests at our communities with a positivity rate of just 1 percent. This compares to a national positivity rate of 8.5 percent. At Springhill, we have conducted 2,647 tests with a positivity rate of just 2 percent.
Forestview Health Care Center is following the two PA mandates of testing. The first mandate is testing related to the positivity rate in Erie County. Testing is required once a week for associates and any residents who have gone out of the community if positive rate is between 5-10%. With the second mandate, testing is required twice a week for associates and any residents who have gone out of the community, if positivity rate is above 10%. Testing will occur once a week for all residents and associates when there are positive cases.
OakView Personal Care is following the two PA mandates of testing. The first mandate is testing related to the positivity rate in Erie County. Testing is required once a week for residents who have gone out of the community, and monthly for associates if positivity rate is between 5-10%. If the positivity rate is above 10%, testing is required weekly for all associates and any residents who have gone out of the community. The second mandate is testing related to any positive resident or associate cases in which OakView will test residents and associates weekly.
Please visit Asbury’s COVID Communications Hub for changes or updates in our community!
Any resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing. Please also notify Emily Hill, Director of Health Services, immediately at 814-860-7028 so that we may assist you if needed, but also to begin contact tracing on campus.
Personal Care and Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Please visit our Vaccine Updates page for details.
Sanitation and COVID-19 Risk Reduction
Springhill associates are cleaning and sanitizing common and activity areas routinely and have been provided with the appropriate cleaning and disinfecting supplies that provide the shortest kill time for viruses such as COVID-19. These professional-grade products are being used as much as possible by our trained teams, and we store them away appropriately when not in use. If you see additional cleaning supplies around the community in common areas, rest assured they are safe to use and we encourage you to do your part in assisting us in keeping common areas clean.
Cleanliness has always been a priority at Asbury communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements.
Learn more about our prevention and infection-control measures.
Reopening Plans and Strategy
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect regular email updates as we slowly re-open community services and areas.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies.
We appreciate your continued understanding and patience as we work through this process safely together.
Important Contact Information
Main Reception: (814) 860-7000
Virtual Visit Coordinators:
Resident Life Director at Springhill Katie MacKenzie at 814-860-7015 or email@example.com
Resident Life Supervisor at ForestView Health Care Center Breanna Klenz at 814-860-7120 or firstname.lastname@example.org
Resident Life Coordinator at OakView Lori Burek at 814-860-7016 or email@example.com
Executive Director Jane Gibson, 814-860-7002, firstname.lastname@example.org
Administrator OakView Personal Care Emily Hill, 814-860-7028, email@example.com
Administrator ForestView Health Care Center Sharon Belovarac, 814-860-7110, firstname.lastname@example.org
Asbury Home Services Director Cheryl Briody, 814-860-7424, email@example.com