Springhill is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.
This page is meant to be a helpful resource regarding Springhill’s operations. Asbury serves approximately 4,300 residents at eight continuing care retirement communities and home care agencies in Maryland, Pennsylvania, and Tennessee. Here’s how to …
In addition to continuously monitoring and abiding by the recommendations put forth by the Centers for Disease Control & Prevention (CDC) and the Centers for Medicare & Medicaid Services (CMS), each Asbury community’s visitation availability will be determined by the local counties infection rate percentage. Current infection rate for Erie County: 13.8%.
Screening & Safety Measures
In light of the climbing COVID-19 positive case rates in Erie County and in light of our county now reaching the “substantial” transmission rate as defined by the CDC, masks are required in community indoor common areas for all residents and guests at Springhill, including in the OakView Personal Care and ForestView Health Care Center neighborhoods. This applies to all residents and guests, even those who are vaccinated.
Visitors to Residential Living will now complete an abbreviated screening, including temperature check, at the Springhill reception area near the front desk. Per the PA Department of Human Services and the PA Department of Health, family members or visitors visiting a resident in OakView Personal Care or ForestView Health Care Center will continue with full screening measures.
Please remember the 3 Ws…..Wash your hands, Watch your distance (keep your physical distance), and Wear your mask.
If a resident is returning from a hospital visit, either overnight or from the emergency room, they will need to quarantine for five days, followed by a confirmed negative COVID-19 test that will be given on day five. We are instituting this requirement now out of an abundance of caution.
All Springhill associates (vaccinated or not) will continue to screen and wear masks at all times while working across all levels of care on campus. We will continue to review this requirement regularly and will incorporate the CDC and local and state departments of health guidance for healthcare workers.
All vendors planning to visit a community will continue to be required to fully screen in (including a temperature check) and wear a mask throughout the duration of their visit.
As a reminder for those planning to visit when screening is required, please go here, https://bit.ly/AsburyEntryPass, to fill out the online screening form and then do the temperature check at the appropriate community entrance. (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you do not have a smart device, an associate will read you the screening form. At our screening area, please complete a temperature check at our temperature kiosk. You must pass the screening and temperature check to continue on to the campus.
Please be sure to check visitation updates or procedures for your community here, https://www.asbury.org/family-and-friends-updates/, as visitation opportunities can sometimes change quickly if there is a positive COVID-19 case or change in local positivity rates.
Residential Living Apartments, including Garden Homes:
The Willows Apartments and Garden Homes in Residential Living are open to visitors and guests. Residents are permitted to have overnight guests in their apartments and Springhill guest apartments are open. Please contact the front desk at 814-860-7000 to make a reservation.
Masks are required in community indoor common areas for all Residential Living residents and guests at Springhill. This includes group activities, corridors and common areas, elevators, the Fitness Center, Beauty Salon and on Springhill busses (or if there is an outbreak). Masks are also encouraged when gathering behind closed doors with those outside of your household.
All Residential residents, vaccinated or not, will need to screen in and wear a mask if visiting a family member or fellow resident in OakView Personal Care or ForestView Health Care Center.
Any resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should quarantine immediately and contact the Nursing Department for further direction at 814-860-7050. Springhill nursing will assist the resident and family in contacting their physician and for testing.
Guests and visitors are encouraged to carefully follow our website for up-to-date information and to contact Emily Hill, Director or Health Service with questions regarding visitation at 814-860-7028 or firstname.lastname@example.org.
OakView Personal Care
OakView Personal Care is currently open for visitation in resident apartments. Two visitors per resident are recommended at one time. OakView family members and visitors must enter through the main Springhill entrance and pass through the screening station. Please note: Masks are required at all times for all residents and guests while in OakView, to include while visiting in a resident’s apartment.
Residents in OakView Personal Care will continue to follow CDC, federal, state and local requirements. OakView residents are required to wear a mask and practice physical distancing at all times when outside of their apartment, to include the activity room, living room, lobby area, Fitness Center, and Beauty Salon.
Please avoid common areas, as they should only be used as a walk through space. Guests are asked to use an abundance of caution and not visit if you are feeling under the weather.
OakView residents may travel off-campus for personal, social or other non-medical appointments. Any off-campus trips for OakView residents should be done with all health and safety measures, such as continuing to follow all mask and physical distancing requirements, good hand hygiene and avoiding large gatherings. OakView residents will need to screen-in upon return from any off-campus trip.
For family members: If you would like to take your loved one off campus, please come in and screen at the Springhill front desk before coming to OakView. Once you arrive at OakView, an associate will meet with you to get your loved one and go through out sign-out procedure. Upon return, residents will follow the aforementioned screening process.
ForestView Health Care Center
In-person visitation at ForestView Health Care Center and Woodlands Memory Care is currently open.
Residents in ForestView Health Care Center will continue to follow CDC, federal, state and local requirements. Forestview residents will be required to wear masks when outside of their rooms or in common areas. Physical distancing measures will be enforced during group activities and dining.
Family members and guests are not permitted in common spaces, to include the dining room when residents are eating. If the resident has a roommate, we ask that you pull the curtain for privacy. If you wish to visit elsewhere, please check with the front desk receptionist and alternate location will be made available. Guests are asked to use an abundance of caution and not visit if you are feeling under the weather.
Community Services & Amenities
The Four Seasons Dining Room Dining is open for breakfast and lunch, and dinner. We encourage reservations but they are not required, unless it is specified as a theme dinner. Please call 814-860-7014. There is small charge for delivery when the Dining Room is open.
The Dining Department is currently offering free curbside pick-up to Garden Home Residents. Please call 814-860-7014 to place your order and coordinate a time for pick up. At the designated time, pull up to the front entrance, call the front desk at 814-860-7000 to let them your name and GH number, and a Springhill associate will deliver your order to your vehicle.
The Acorn Dining Room in OakView Personal Care is currently open. In line with our health and safety precautions to ensure proper physical distancing, occupancy in the dining room is limited as we are following the criteria outlined by the Department of Human Services. Please, no guest visits in the Dining Room.
The Fountainview and Woodside Dining rooms are currently open. The ForestView team has worked closely with the Dining Team and the Dietician on a seating arrangement to ensure resident safety, proper physical distancing and to meet resident’s needs. Residents are able to enjoy in-person dining on multiple occasions each day – for breakfast, lunch and dinner. Please, no guest visits in the Dining Room.
The Fitness Center is open for Residential Living, Garden Homes, and OakView Personal Care residents. All fitness center users must wear a mask at all times. Please follow the guidelines listed in the Fitness Center regarding cleaning the equipment. Exercise classes are available in person and to view on Springhill cable Ch. 108. For a current schedule or more information contact Wellness Manager Ryan Hetrick at 814-860-7046 or email@example.com.
The Aquatic Center is open for Residential Living and OakView Personal Care residents. Please see The Signal Newsletter or Connected Living Kiosks for a current pool schedule.
All guests to the Fitness and/or Aquatic Centers are required to sign a liability waiver prior to use. Visitors to the Aquatic Center must sign out a guest pass from the front desk and present it to the lifeguard upon entry. This includes those individuals who may be accompanying a residents as a “water-safe” person. Please return the guest pass to the front desk after each session.
OakView Personal Care residents are permitted to participate in small group activities as spacing permits per CDC guidelines for social distancing and will be following their specific calendar of events as developed by the Resident Life Team.
ForestView residents are permitted to participate in small group activities as spacing permits per CDC guidelines for social distancing and will be following their specific calendar of events as developed by the Resident Life Team.
Residential Common Areas & Amenities
The Niagara Lounge, Resident Activity Room (317 C), Computer Center and Library are open.
Ecumenical services are being offered in-person for those residing in Residential Living, Garden Homes, and OakView Personal Care. Residents in all levels of care can view these services from the Community Room, as well as on Ch. 108 and on Zoom. In-person Rosary is said each Wednesday morning at 10:15 a.m. from OakView Personal Care. Residents must complete the full screening process before visiting OakView. Catholic Mass will be offered the 4th Wednesday of the month. These services can also be viewed on Channel 108 throughout the campus. Pastoral care calls and visits are ongoing.
PS Salon services are open for Residential Living, Garden Home, and OakView residents from 9 a.m. to 3 p.m. on Tuesdays, Thursdays and Saturdays. All Residential Living and OakView residents, as well as PS Salon stylists, are required to wear a mask while in the salon. Hair and nail services are available. Call 814-860-7020 to schedule an appointment. Stylists will follow all established health and safety protocols, to include disinfecting all areas before and after each resident’s visit.
PS Salon at ForestView is currently open. All ForestView residents (who are able), as well as PS Salon stylists, are required to wear a mask while in the salon. Please call 814-860-7107 to schedule an appointment. Stylists will follow all established health and safety protocols, including disinfecting all areas before and after each resident’s visit and limiting salon use to two residents at a time.
Housekeeping from external vendors for Residential Living apartments and Garden Homes is permitted at this time.
Springhill offers transportation for medical appointments, as well as to local banks and shopping centers. Residents who ride in an Asbury vehicle are required to wear a mask while in the vehicle.
Medical transportation is available:
Banking is available:
Shopping is available:
Please sign up for transportation at the front desk or call 814-860-7000. Please provide at least 24 hours’ notice in advance of your medical appointment.
Mail, Deliveries & Groceries
Mail and Packages: Residential Living and OakView residents receive their mail in their neighborhood postal box. ForestView residents have their mail delivered directly to their room.
Online Groceries: When ordering grocery delivery, please use the Springhill address with the resident’s apartment number and have all deliveries come to the front entrance. We ask that no deliveries be made to resident apartments or patios to ensure the safety and security of our residents. Residents are permitted to pick up their groceries in front. Please notify the front desk if you are expecting a grocery delivery. Deliveries will be made by associates as their schedule permits. Garden Home residents can have groceries delivered directly to their Garden Home.
On-Campus Grocery Services: If you have an emergent need of grocery or personal items, please contact the front desk at 814-860-7000. Residents may place a weekly milk order at the front desk. Please complete your order by Tuesday at 5:00 p.m. Milk will be billed to the resident’s account and will be available for pick-up at the dining bar the following day on Wednesday. Please contact Executive Chef Patty Graziano at 814-860-7027 or firstname.lastname@example.org with questions.
Testing is an important component of our COVID-19 prevention strategy. We are pleased to share some outstanding results for Springhill and the Asbury system. To date, Asbury has conducted just over 117,527 COVID-19 tests at our communities with a positivity rate of just 0.71 percent. This compares to a national positivity rate of 7.7 percent. At Springhill, we have conducted 7,514 tests with a positivity rate of just 1.1 percent.
ForestView Health Care Center: Based on the Erie County COVID positivity rate being between 5-10% ForestView will test all unvaccinated associates weekly based on the Department of Health Guidelines. Further associate and resident testing will be conducted on an as needed basis if an outbreak is identified.
OakView Personal Care: With the positivity rate being between 5 and 10%, OakView will test any unvaccinated staff every 30 days. Vaccinated residents do not need to be tested. Further testing will be completed if an outbreak is identified.
Personal Care and Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Important Contact Information
Main Reception: (814) 860-7000
Virtual Visit Coordinators:
Resident Life Director at Springhill Katie MacKenzie at 814-860-7015 or email@example.com
Resident Life Supervisor at ForestView Health Care Center Breanna Klenz at 814-860-7120 or firstname.lastname@example.org
Resident Life Coordinator at OakView Lori Burek at 814-860-7016 or email@example.com
Executive Director Jane Gibson, 814-860-7002, firstname.lastname@example.org
Administrator OakView Personal Care Emily Hill, 814-860-7028, email@example.com
Administrator ForestView Health Care Center Sharon Belovarac, 814-860-7110, firstname.lastname@example.org
Asbury Home Services Director Chris Miller, 717-591-8332, email@example.com