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Springhill is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.
This page is meant to be a helpful resource regarding Springhill’s operations. For a comprehensive look at Asbury Communities’ COVID-19 communications, response, preventive measures and more, please click here. Asbury serves approximately 4,300 residents at our eight continuing care retirement communities and home care services agencies in Maryland, Pennsylvania, and Tennessee.
Here’s how to …
Campus Visitation
Our campus has begun to ease visitation restrictions in line with public health and state and local guidelines, but our health care center and personal care center remain closed to in-person visits. See visitation details below and also see our Reopening Plans & Strategy section.
Screening & Safety Measures: We all have a responsibility to support and protect each other. All persons entering our community will follow our screening procedures, which includes a temperature check and questionnaire, and sign in at the front desk. Beginning Monday, September 21, we are updating our screening process. Prior to your arrival, please go to this link, https://bit.ly/AsburyEntryPass, to answer our screening questions (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you pass the screening, please continue onto the campus. At our screening area please follow the signage to take your temperature at our temperature kiosk. All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.
ForestView Health Care Center
We are pleased to share that we are gradually entering reopening conditions as established by the Commonwealth of Pennsylvania. Having accomplished baseline testing of all residents and staff with all results showing no COVID-19, we have now entered into Step 2 of our Plan for Reopening. We are scheduling in-person visits with your loved ones on our back patio outside of the Fountainview Dining Room. We are also offering families an opportunity to use our “hugging station” if interested. We will continue to schedule window visits and video chats for families who would prefer it. If Erie County should regress or if we encounter a new case, we would need to revert to previous measures. See our Skilled Nursing Implementation Plan for Reopening In Accordance with the Pennsylvania Department of Health.
Planning for a visit:
Visiting hours are as follows:
Scheduling a visit:
Window or Virtual Visits: Please contact Breanna Klenz at 814-860-7120 or bklenz@asbury.org.
OakView Personal Care
OakView Personal Care is open for in-person, outdoor visits, Monday – Friday 1:00 pm- 6:00 pm and Saturday and Sunday 10:30 am – 3:00 pm. Families and friends can schedule their visit by calling Debbie Fischer at 814-860-7024 Monday thru Friday 8:00- 3:00, after hours and weekends call 814-860-7022. Visits are limited to 2 people at a time for 20 minutes. Families and friends may not enter any apartments.
All visitors are required to screen in at Springhill’s main entrance prior to coming to OakView. If the weather is not favorable for an outdoor visit, an indoor location will be available. Residents and visitors will be expected to wear masks at all times and practice hand hygiene before and after the meeting. Six feet of social distance will be maintained.
To schedule a window visit, please contact Emily Hill, Director of Health Services, 814-860-7028 or ehill@asbury.org.
To schedule a visit via Skype, Zoom, or FaceTime, please contact Lori Burek, 814-860-7028 or lburek@asbury.org.
Residential Living, including Garden Homes:
Residents may welcome two guests at a time to their home for up to two hours. Children of all ages count as a visitor.
Visitors are required to visit our Screening Center located inside the Springhill entrance door. We ask that residents do not wait or greet visitors in front reception area. Please wait in apartment or cupola area. Masks are required in our community, and we ask that you avoid touching surfaces and practice 6-feet physical distancing, including limiting elevators to one person at a time.
Residents who leave the community for errands or day trips are required to screen in upon return. Residents who leave the campus for more than 24 hours may be required to self-quarantine upon return. Please check with Emily Hill, Director of Health Services for specifics at 814-860-7028.
Self-quarantine: Residents who self-quarantine are required to remain in their home for 14 days and are responsible for alternate transportation to all appointments. Residents may go out on their patio or deck but may not interact with others. We are currently providing delivery service of packages and meals. Residents will not receive housekeeping services while on quarantine. For details about this process, contact Emily Hill, Director of Health Services at 814-860-7028 or ehill@asbury.org.
Community Services & Amenities
Dining Services
The Four Seasons Dining Room Dining is now open for breakfast and lunch, Monday through Friday. Tables will be available by reservation only. Please call 814-860-7014. In line with our health and safety precautions to ensure proper physical distancing, occupancy is limited to no more than 4 people per table and no more than 24 people total in the dining room at one time. There will now be a small charge for delivery of a hot breakfast and/or lunch as dining is open.
The ForestView Health Care Center Woodside and Fountainview Dining Rooms are open for residents. Our team has put together a plan for ensuring resident safety that includes staff support, physical distancing, masks as appropriate, and sanitation measures in compliance with CDC and Department of Human Services guidelines. Please contact ForestView if you would like more details about this process.
The Acorn Dining Room in OakView Personal Care is currently open for all meals with appropriate physical distancing, masks, and sanitation measures in compliance with CDC and Department of Human Services guidelines.
Wellness Services
The Fitness Center is open and a maximum of 3 residents are permitted at one time. Please follow the guidelines listed in the Fitness Center regarding cleaning the equipment. Exercise classes of 8 residents or less are available 5 days per week in the Community Room for Residential Living residents. Please sign up for classes each Friday at noon outside of the Community Room. For a current schedule or more information contact Wellness Manager Ryan Hetrick at tel:814-860-7046814-860-7046 or rhetrick@asbury.org.
The Aquatic Center is now open! Residents must sign up for open swim times and there is a 4-person limit in the pool at this time. Open swim times are available 6 days per week. The Wellness Department plans to begin aquatic exercise classes in early October.
Residential Common Areas & Amenities
Computer Center and Library are open. Residents must follow sanitizing procedures before and after use and practice physical distancing.
Ecumenical services will be broadcast via Springhill’s Channel 107 in all levels of care beginning on September 6th. Pastoral care calls and visits are ongoing.
Hair salon is open for Residential Living and Personal Care residents, and limited to two customers at a time. Call 814-860-7020 to schedule an appointment. Hair and nail services are available.
Housekeeping from external vendors for apartment and Garden Home residents is allowed. Screening is required for those vendors providing services to residents of our apartments.
Massage Therapy services have reopened for residential living only. Please call the massage therapist directly at 814-882-7816.
Niagara Lounge and the Resident Activity Room (317 C) are open for small, physically distanced gatherings. There is no shared dining in common areas.
OakView Personal Care is once again holding small group activities for groups of 10 residents or less. Events will be held outdoors or in the Activity Center.
Transportation services on- and off-campus are currently available for weekly banking, grocery shopping and medical appointments. Transportation to Erie Bank and PNC Bank is available on Tuesdays at 12:30 p.m. and to First National Bank and Northwest Savings Bank on Fridays at 12:30 p.m. Grocery Shopping to Wegmans is available on Tuesdays at 1:00 p.m. and 1:30 p.m. and on Fridays to WalMart at 1:00 p.m. and 2:30 p.m. Residents must sign up at the Reception Desk, as seating is limited.
Walking trails and butterfly garden are open.
Mail, Deliveries & Groceries
Mail and Packages: Please send mail and packages addressed in the usual way. Residential Living receives mail in the Community Mail Center. Personal Care receives mail at their apartment door.
Online Groceries: When ordering grocery delivery, please use the Springhill address with the resident’s apartment number. Residents are permitted to pick up their groceries in front. Deliveries will be made by associates as their schedule permits.
On-Campus Grocery Services: Residents may place a weekly milk order at the front desk. Please complete your order by Tuesday at 5:00 p.m. Milk will be billed to the resident’s account and will be available for pick-up at the dining bar the following day on Wednesday. Please contact Executive Chef Patty Graziano at 814-860-7027 or pgraziano@asbury.org with questions.
COVID-19 Testing Information
To date, Springhill has had zero positive COVID-19 cases among residents on our campus. Springhill underwent universal testing of residents and associates of ForestView Health Care Center and OakView Personal Care in July per Governor Wolf’s mandate.
ForestView Health Care Center underwent associate COVID-19 testing on September 24th and all associates tested negative. At this time, we have no known cases of COVID-19, but based on regulations and updates, we need to test every 4 weeks. This testing is based on current COVID-19 cases in Erie County and determines our frequency of testing. If there are any positive results, it will impact our reopening efforts. Please visit Asbury’s COVID Communications Hub for changes or updates in our community!
Asbury Communities has worked aggressively to secure COVID-19 testing at all of its communities since early March, with a special emphasis on skilled nursing. As of July 10, close to 4,000 tests have been administered across our system, with a positivity rate of 1.6 percent.
Any resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing. Please also notify Emily Hill, Director of Health Services, immediately at 814-860-7028 so that we may assist you if needed, but also to begin contact tracing on campus.
Personal Care or Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Sanitation and COVID-19 Risk Reduction
Springhill associates are cleaning and sanitizing common and activity areas routinely and have been provided with the appropriate cleaning and disinfecting supplies that provide the shortest kill time for viruses such as COVID-19. These professional-grade products are being used as much as possible by our trained teams, and we store them away appropriately when not in use. If you see additional cleaning supplies around the community in common areas, rest assured they are safe to use and we encourage you to do your part in assisting us in keeping common areas clean.
Cleanliness has always been a priority at Asbury communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements.
Learn more about our prevention and infection-control measures.
Reopening Plans and Strategy
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect weekly email updates as we slowly re-open community services and areas.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies.
We appreciate your continued understanding and patience as we work through this process safely together.
Important Contact Information
Main Reception: (814) 860-7000
Virtual Visit Coordinators:
Resident Life Director at Springhill Katie MacKenzie at 814-860-7015 or kmackenzie@asbury.org
Resident Life Supervisor at ForestView Health Care Center Breanna Klenz at 814-860-7120 or bklenz@asbury.org
Resident Life Coordinator at OakView Lori Burek at 814-860-7016 or lburek@asbury.org
Executive Director Jane Gibson, 814-860-7002, jgibson@asbury.org
Administrator OakView Personal Care Emily Hill, 814-860-7028, ehill@asbury.org
Administrator ForestView Health Care Center Sharon Belovarac, 814-860-7110, sbelovarac@asbury.org
Asbury Home Services Director Cheryl Briody, 814-860-7424, cbriody@asbury.org
