Family & Friends - Asbury Communities

General Community Information

A Message from Springhill Executive Director Jane Gibson

Springhill is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.

This page is meant to be a helpful resource regarding Springhill’s operations. Asbury serves approximately 4,300 residents at eight continuing care retirement communities and home care agencies in Maryland, Pennsylvania, and Tennessee. Here’s how to …

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Click here to view Asbury’s recent communication about the latest CMS visitation guidance.

Campus Visitation

Click here to view Asbury’s recent communication about the latest CMS visitation guidance.

Click here to view Asbury’s Visitation Guidelines.

In addition to continuously monitoring and abiding by the recommendations put forth by the Centers for Disease Control & Prevention (CDC) and the Centers for Medicare & Medicaid Services (CMS), we will continue to inform visitors of the local COVID-19 transmission rate in the surrounding community. Current infection rate for Erie County: 36.8%.

Screening & Safety Measures

In light of the climbing COVID-19 positive case rates in Erie County and in light of our county now reaching the “substantial” transmission rate as defined by the CDC, masks are required in community indoor common areas for all residents and guests at Springhill, including in the OakView Personal Care and ForestView Health Care Center neighborhoods. This applies to all residents and guests, even those who are vaccinated.

Visitors to Residential Living will complete an abbreviated screening at the Springhill reception area near the front desk. Per the PA Department of Human Services and the PA Department of Health, family members or visitors visiting a resident in OakView Personal Care or ForestView Health Care Center will continue with full screening measures.

Please remember the 3 Ws…..Wash your hands, Watch your distance (keep your physical distance), and Wear your mask.

If a resident is returning from a hospital visit, either overnight or from the emergency room, they will need to quarantine for five days, followed by a confirmed negative COVID-19 test that will be given on day five. We are instituting this requirement now out of an abundance of caution.

All Springhill associates will continue to screen and wear masks and face shields at all times while working across all levels of care on campus. We will continue to review this requirement regularly and will incorporate the CDC and local and state departments of health guidance for healthcare workers.

All vendors entering the community will continue to be required to fully screen in (including a temperature check) and wear a mask throughout the duration of their visit.

As a reminder for those planning to visit when screening is required, please go here, https://bit.ly/AsburyEntryPass, to fill out the online screening form and then do the temperature check at the appropriate community entrance. (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you do not have a smart device, an associate will read you the screening form. At our screening area, please complete a temperature check at our temperature kiosk. You must pass the screening and temperature check to continue on to the campus.

Please be sure to check visitation updates or procedures for your community here, https://www.asbury.org/family-and-friends-updates/, as visitation opportunities can sometimes change quickly if there is a positive COVID-19 case or change in local positivity rates.

Residential Living Apartments, including Garden Homes:

The Willows Apartments and Garden Homes in Residential Living are open to visitors and guests. Residents are permitted to have overnight guests in their apartments and Springhill guest apartments are open. Please contact the front desk at 814-860-7000 to make a reservation.

Masks are required in community indoor common areas for all Residential Living residents and guests at Springhill. This includes group activities, corridors and common areas, elevators, the Fitness Center, Beauty Salon and on Springhill busses (or if there is an outbreak). Masks are also encouraged when gathering behind closed doors with those outside of your household.
All Residential residents will need to screen in and wear a mask if visiting a family member or fellow resident in OakView Personal Care or ForestView Health Care Center.
Any resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should quarantine immediately and contact the Nursing Department for further direction at 814-860-7050. Springhill nursing will assist the resident and family in contacting their physician and for testing.
Guests and visitors are encouraged to carefully follow our website for up-to-date information and to contact Emily Hill, Director or Health Service with questions regarding visitation at 814-860-7028 or ehill@asbury.org.
Residential Living families can also arrange for video chats by contacting Resident Life Director, Katie MacKenzie, at 814-860-7015 or kmackenzie@asbury.org.
Click here to view Asbury’s Visitation Guidelines.

OakView Personal Care

OakView Personal Care is open for visitation in resident apartments. Two visitors per resident are recommended at one time. OakView family members and visitors must enter through the main Springhill entrance and pass through the screening station. Please note: Masks are required at all times for all residents and guests while in OakView, to include while visiting in a resident’s apartment.

Residents in OakView Personal Care will continue to follow CDC, federal, state and local requirements. OakView residents are required to wear a mask and practice physical distancing at all times when outside of their apartment, to include the activity room, living room, lobby area, Fitness Center, and Beauty Salon.
Please avoid common areas, as they should only be used as a walk through space. Guests are asked to use an abundance of caution and not visit if you are feeling under the weather.
OakView residents may travel off-campus for personal, social or other non-medical appointments. Any off-campus trips for OakView residents should be done with all health and safety measures, such as continuing to follow all mask and physical distancing requirements, good hand hygiene and avoiding large gatherings. OakView residents will need to screen-in upon return from any off-campus trip.
For family members: If you would like to take your loved one off campus, please come in and screen at the Springhill front desk before coming to OakView. Once you arrive at OakView, an associate will meet with you to get your loved one and go through out sign-out procedure. Upon return, residents will follow the aforementioned screening process.
To schedule Virtual Visits: Please contact Lori Burek at 814-860-7016 or lburek@asbury.org.
Click here to view Asbury’s Visitation Guidelines.

ForestView Health Care Center

Visitation at ForestView Health Care Center and Woodlands Memory Care is open.

Visitation is open daily from 8 a.m. – 8 p.m.
ForestView family members and visitors must enter through the main ForestView entrance and pass through the screening station. Please note: Masks are required at all times for all residents and guests while in ForestView, to include while visiting in a resident’s room.
Please screen in at the Reception desk. You may do the screening form ahead of your visit by going to bit.ly/AsburyEntryPass.
Staff are available to support you in connecting with your loved one via virtual visits. Please contact the Resident Life Office at 814-860-7120.
Residents in ForestView Health Care Center will continue to follow CDC, federal, state and local requirements. Forestview residents will be required to wear masks when outside of their rooms or in common areas. Physical distancing measures will be enforced during group activities and dining.
Family members and guests are not permitted in common spaces, to include the dining room when residents are eating. If the resident has a roommate, we ask that you pull the curtain for privacy. If you wish to visit elsewhere, please check with the front desk receptionist and alternate location will be made available. Guests are asked to use an abundance of caution and not visit if you are feeling under the weather.
Click here to view Asbury’s Visitation Guidelines.

Community Services & Amenities

Dining Services

The Four Seasons Dining Room Dining is open for lunch, and dinner. We encourage reservations but they are not required, unless it is specified as a theme dinner. Please call 814-860-7014. There is small charge for delivery when the Dining Room is open.

Breakfast Limited Continental breakfast will still be available Monday through Sunday 8:00am- 10:00am and includes a cup of coffee or tea, a baked item and 1 piece of fresh fruit. Extra requested items will be charged at $1.00 per baked item and $0.75 per piece of fruit. If baked items and fruits are available and requested after 10 a.m., they will be charged accordingly. We can no longer deliver the continental breakfast, but residents can feel free to pick it up and be seated in the dining room if they wish.
Lunch will be served from 11:00 a.m.-1:30 p.m. Monday through Friday. Lunch will be served from 11:00 a.m.-12:30 p.m. on Saturday. Our lunch service is temporarily served in takeout containers, but you are more than welcome to enjoy your meal in the dining room. All services will come from the bar and there is no table service at this time
Dinner will be served from 4:30 p.m. to 6:30 p.m. Monday through Friday. We ask that you pre-order your dinner items by 3:30pm. Monday and Friday dinner service is temporarily served in takeout containers, but you are more than welcome to enjoy your meal in the dining room. All services will come from the bar and there is no table service at this time Tuesday, Wednesday and Thursday we open for normal table service, but Reservations are required as well as pre ordering your meals by 3:30pm. We ask that you see the host to be Saturday and Sunday Dinner is available as delivery only at 2:00 p.m. and orders must be placed by 10:00 a.m. that day.
Brunch will be served from 11:00 a.m. – 12:30 p.m. on Sunday’s. Our Brunch service is temporarily served in takeout containers, but you are more than welcome to enjoy your meal in the dining room. All services will come from the bar and there is no table service at this time.

The Dining Department is currently offering free curbside pick-up to Garden Home Residents. Please call 814-860-7014 to place your order and coordinate a time for pick up. At the designated time, pull up to the front entrance, call the front desk at 814-860-7000 to let them your name and GH number, and a Springhill associate will deliver your order to your vehicle.

The Acorn Dining Room in OakView Personal Care is currently open. In line with our health and safety precautions to ensure proper physical distancing, occupancy in the dining room is limited as we are following the criteria outlined by the Department of Human Services. Please, no guest visits in the Dining Room.

The Fountainview and Woodside Dining rooms are currently open. The ForestView team has worked closely with the Dining Team and the Dietician on a seating arrangement to ensure resident safety, proper physical distancing and to meet resident’s needs. Residents are able to enjoy in-person dining on multiple occasions each day – for breakfast, lunch and dinner. Please, no guest visits in the Dining Room.

Wellness Services

The Fitness Center is open for Residential Living, Garden Homes, and OakView Personal Care residents. All fitness center users must wear a mask at all times. Please follow the guidelines listed in the Fitness Center regarding cleaning the equipment. Exercise classes are available in person and to view on Springhill cable Ch. 108. For a current schedule or more information contact Wellness Manager Ryan Hetrick at 814-860-7046 or rhetrick@asbury.org.

The Aquatic Center is open for Residential Living and OakView Personal Care residents. Please see The Signal Newsletter or Connected Living Kiosks for a current pool schedule.

All guests to the Fitness and/or Aquatic Centers are required to sign a liability waiver prior to use. Visitors to the Aquatic Center must sign out a guest pass from the front desk and present it to the lifeguard upon entry. This includes those individuals who may be accompanying a residents as a “water-safe” person. Please return the guest pass to the front desk after each session.

Residential Common Areas & Amenities

All common areas on the Springhill campus are open and available for resident use.

Ecumenical services are being offered in-person for all residents across the Springhill campus

PS Salon is open for Residential Living, Garden Home, and OakView residents from 9 a.m. to 3 p.m. on Tuesdays, Thursdays and Saturdays. All Residential Living and OakView residents, as well as PS Salon stylists, are required to wear a mask while in the salon. Hair and nail services are available. Call 814-860-7020 to schedule an appointment. Stylists will follow all established health and safety protocols, to include disinfecting all areas before and after each resident’s visit.

PS Salon at ForestView is open. All ForestView residents (who are able), as well as PS Salon stylists, are required to wear a mask while in the salon. Please call 814-860-7107 to schedule an appointment. Stylists will follow all established health and safety protocols, including disinfecting all areas before and after each resident’s visit and limiting salon use to two residents at a time.

Housekeeping from external vendors for Residential Living apartments and Garden Homes is permitted at this time.

Transportation

Springhill offers transportation for medical appointments, as well as to local banks and shopping centers. Residents who ride in an Asbury vehicle are required to wear a mask while in the vehicle.

Medical transportation is available:

Mondays 8:00 a.m. to 4:00 p.m.
Tuesdays 8:00 a.m. to 12:00 p.m.
Thursdays 8:00 a.m. to 4:00 p.m.
Fridays 8:00 a.m. to 12:00 p.m.

Banking is available:

Tuesdays to Erie Bank and PNC, Bus departs @ 12:30 p.m.
Fridays to First National Bank and Northwest Savings Bank, Bus departs @ 12:30 p.m.

Shopping is available:

Tuesdays to Wegmans, Bus departs @ 1:00 p.m. and 1:30 p.m.
Wednesday to Millcreek Mall, Bus departs @ 10:30 a.m.
Fridays to Walmart, Bus departs @ 1:00 p.m.
Fridays to Giant Eagle, Bus departs @ 1:30 p.m.

Please sign up for transportation at the front desk or call 814-860-7000. Please provide at least 24 hours’ notice in advance of your medical appointment.

Mail, Deliveries & Groceries

Mail and Packages: Residential Living and OakView residents receive their mail in their neighborhood postal box. ForestView residents have their mail delivered directly to their room.

Online Groceries: When ordering grocery delivery, please use the Springhill address with the resident’s apartment number and have all deliveries come to the front entrance. We ask that no deliveries be made to resident apartments or patios to ensure the safety and security of our residents. Residents are permitted to pick up their groceries in front. Please notify the front desk if you are expecting a grocery delivery. Deliveries will be made by associates as their schedule permits. Garden Home residents can have groceries delivered directly to their Garden Home.

On-Campus Grocery Services: If you have an emergent need of grocery or personal items, please contact the front desk at 814-860-7000. Residents may place a weekly milk order at the front desk. Please complete your order by Tuesday at 5:00 p.m. Milk will be billed to the resident’s account and will be available for pick-up at the dining bar the following day on Wednesday. Please contact Executive Chef Patty Graziano at 814-860-7027 or pgraziano@asbury.org with questions.

COVID-19 Testing

Important Contact Information