Home > Family & Friends
Springhill is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority. Please scroll down to see details regarding Springhill’s operations.
Asbury serves approximately 4,300 residents at eight continuing care retirement communities and home care agencies in Maryland, Pennsylvania, and Tennessee.
To learn about Asbury’s COVID-19 response, including vaccine updates and more, please click here.
Across the system, we are committed to providing access to the COVID-19 vaccine for as many individuals as possible. Please view Asbury Communities President & CEO Doug Leidig’s update about these efforts in the video below.
Campus Visitation
In addition to continuously monitoring and abiding by the recommendations put forth by the Centers for Disease Control & Prevention (CDC) and the Centers for Medicare & Medicaid Services (CMS), each Asbury community’s visitation availability will be determined by the local counties infection rate percentage. Current infection rate for Erie County: 7.5%.
We have updated our screening process. Prior to your arrival, please go to this link, https://bit.ly/AsburyEntryPass, to answer our screening questions (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). Click here for Asbury’s Travel Guide. This document is available for you to review to help you accurately answer any screening questions related to your travel.
If you pass the screening, please continue onto the campus. At our screening area please follow the signage to take your temperature at our temperature kiosk. All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.
Residential Living Apartments, including Garden Homes:
The Willows Apartments and Garden Homes in Residential Living are open to visitors and guests. Springhill residents will be permitted to come and go from the campus as they choose. We ask for you to be very thoughtful about protecting yourself and others.
Residents and guests will be expected to continue to follow the three W’s…washing your hands, watching your distance, and wearing a mask, when visiting. Please limit the number of guests to support physical distancing while in your home. Guests are requested to go directly to resident apartments. Common areas are only to be used as a walk through space. Overnight guests are permitted in resident apartments. There are no overnight guests permitted in Springhill guest rooms. Springhill residents are permitted to come and go from the campus as they choose.
Guests planning to visit are encouraged to carefully follow our website for up-to-date information and to contact Emily Hill, Director or Health Service with questions at 814-860-7028 or ehill@asbury.org. Residential Living families can also arrange for video chats and window visits by contacting Resident Life Director, Katie MacKenzie, at 814-860-7015 or kmackenzie@asbury.org.
OakView Personal Care
OakView Personal Care is currently open for visitation in resident apartments. Two visitors per resident are permitted at one time.
All visitors must enter through the main Springhill entrance where you will pass through the screening station. Visitors must go directly to OakView to the resident’s apartment. Please avoid common areas, as they should only be used as a walk through space. Resident and guests must complete hand hygiene, maintaining social distancing, and wear a mask at all times. Fully vaccinated residents may choose to have close contact with their visitor while wearing a face mask and performing hand hygiene. Guests are asked to use an abundance of caution and not visit if you are feeling under the weather.
If any new positive COVID-19 cases arise in OakView residents or associates or if the community spread rate goes above 10%, visitation will be suspended in accordance with the Department of Human Services (DHS) recommendations.
To schedule Window Visits: Please contact Deb Fischer at 814-860-7024 or dfischer@asbury.org.
To schedule Virtual Visits: Please contact Lori Burek at 814-860-7016 or lburek@asbury.org.
ForestView Health Care Center
ForestView Health Care Center is open for visitation in resident rooms from 8:00 a.m. to 8:00 p.m. Two visitors per resident are permitted at one time.
All visitors must enter through the main entrance of ForestView where you will pass through the screening station. Guests may then go directly to the resident’s room. Family members and guests are not permitted in common spaces, to include the dining room when residents are eating. Residents and guests must complete hand hygiene, maintaining social distancing, and wear a mask at all times. If the resident has a roommate, we ask that you pull the curtain for privacy. If you wish to visit elsewhere, please check with the front desk receptionist and alternate location will be made available. Fully vaccinated residents may choose to have close contact with their visitor while wearing a face mask and performing hand hygiene. Guests are asked to use an abundance of caution and not visit if you are feeling under the weather.
If any new positive COVID-19 cases arise in ForestView residents or associates or if the community spread rate goes above 10%, visitation will be suspended in accordance with the PA Department of Health (DOH) recommendations.
In addition to in-person visits, we will continue offering virtual visits and window visits. Please contact Breanna Klenz at 814-860-7120 or bklenz@asbury.org.
Community Services & Amenities
Dining Services
The Four Seasons Dining Room Dining is open for breakfast and lunch, and dinner. Tables will be available by reservation only. Please call 814-860-7014. In line with our health and safety precautions to ensure proper physical distancing, occupancy is limited to no more than 4 people per table and no more than 24 people total in the dining room at one time. There is small charge for delivery when the Dining Room is open.
The Dining Department is currently offering free curbside pick-up to Garden Home Residents. Please call 814-860-7014 to place your order and coordinate a time for pick up. At the designated time, pull up to the front entrance, call the front desk at 814-860-7000 to let them your name and GH number, and a Springhill associate will deliver your order to your vehicle.
The Acorn Dining Room in OakView Personal Care is currently open. In line with our health and safety precautions to ensure proper physical distancing, occupancy in the dining room is limited as we are following the criteria outlined by the Department of Human Services.
The Fountainview and Woodside Dining rooms are currently open. The ForestView team will work closely with the Dining Team and the Dietician on a seating arrangement to ensure resident safety, proper physical distancing and to meet resident’s needs. Residents will have the opportunity to enjoy in-person dining on multiple occasions each day – for breakfast, lunch and dinner.
Wellness Services
The Fitness Center is open for Residential Living, Garden Homes, and OakView Personal Care residents. A maximum of 5 residents are permitted in the fitness center at one time. Please follow the guidelines listed in the Fitness Center regarding cleaning the equipment.
For Residential Living residents, exercise classes of up to 22 residents are available 5 days per week in the Community Room. All of these classes are now available to view on Springhill cable Ch. 108, and will be offered via Zoom. For a current schedule or more information contact Wellness Manager Ryan Hetrick at 814-860-7046 or rhetrick@asbury.org.
The Aquatic Center is open for Residential Living and OakView Personal Care residents. A maximum of 6 residents are permitted in the pool at one time.
OakView Personal Care residents are permitted to participate in small group activities as spacing permits per CDC guidelines for social distancing. Masks are required, hand hygiene must be done prior to and after activities, and residents must maintain 6 ft. of physical distance.
At ForestView, The Resident Life Team has developed a calendar of events and are conducting small group activities.
Residential Common Areas & Amenities
The Niagara Lounge, Resident Activity Room (317 C), Computer Center and Library are open. Residents must wear a mask, follow sanitizing procedures if hands and surfaces before and after use and practice physical distancing. Small groups are permitted, as long as participants are physically distancing and sanitizing hands and surfaces. There is no shared dining in common areas and visitors are not permitted at this time.
Ecumenical services are being offered in-person for a limited number of residents for those residing in Residential Living and Garden Homes. Residents in all levels of care can view these services on Channel 108 from the Community Room, as well as on Zoom. In-person Rosary is said each Wednesday morning at 10:00 a.m. from the Chapel and can be viewed on Channel 107. Catholic Mass will be offered the 4th Wednesday of the month with limited in-person seating. These services can also be viewed on Channel 108 throughout the campus. Pastoral care calls and visits are ongoing.
PS Salon services are open for Residential Living and Garden Home residents from 9 a.m. to 3 p.m. on Thursdays and Saturdays. OakView Personal Care Residents can access the salon on Tuesdays from 9:00 a.m. to 3:00 p.m. The salon is limited to servicing two customers at a time. Hair and nail services are available. Call 814-860-7020 to schedule an appointment. PS Salon at ForestView is open. Please call 814-860-7107 to schedule an appointment. Stylists will follow all established health and safety protocols, including disinfecting all areas before and after each resident’s visit and limiting salon use to two residents at a time.
Housekeeping from external vendors for Residential Living apartments and Garden Homes is permitted at this time. We are not allowing Springhill housekeepers to enter into a Garden Home if they are hosting overnight guests.
Massage Therapy is available for residential living and personal care residents. Please call the massage therapist directly at 814-882-7816.
Transportation
Springhill offers transportation for medical appointments, as well as to local banks and shopping centers.
Medical transportation is available:
Banking is available:
Shopping is available:
Please sign up for transportation at the front desk or call 814-860-7000. Seats are limited to ensure physical distancing. Please provide at least 24 hours’ notice in advance of your medical appointment.
Mail, Deliveries & Groceries
Mail and Packages: Residential Living and OakView residents receive their mail in their neighborhood postal box. ForestView residents have their mail delivered directly to their room.
Online Groceries: When ordering grocery delivery, please use the Springhill address with the resident’s apartment number and have all deliveries come to the front entrance. We ask that no deliveries be made to resident apartments or patios to ensure the safety and security of our residents. Residents are permitted to pick up their groceries in front. Please notify the front desk if you are expecting a grocery delivery. Deliveries will be made by associates as their schedule permits. Garden Home residents can have groceries delivered directly to their Garden Home.
On-Campus Grocery Services: If you have an emergent need of grocery or personal items, please contact the front desk at 814-860-7000. Residents may place a weekly milk order at the front desk. Please complete your order by Tuesday at 5:00 p.m. Milk will be billed to the resident’s account and will be available for pick-up at the dining bar the following day on Wednesday. Please contact Executive Chef Patty Graziano at 814-860-7027 or pgraziano@asbury.org with questions.
COVID-19 Testing Information
Testing is an important component of our COVID-19 prevention strategy. We are pleased to share some outstanding results for Springhill and the Asbury system. To date, Asbury has conducted just over 86,200 COVID-19 tests at our communities with a positivity rate of just 0.1 percent. This compares to a national positivity rate of 8.5 percent. At Springhill, we have conducted 4,854 tests with a positivity rate of just 1.3 percent.
Forestview Health Care Center is following the two PA mandates of testing. The first mandate is testing related to the positivity rate in Erie County. Testing is required once a week for associates and any residents who have gone out of the community if positive rate is between 5-10%. With the second mandate, testing is required twice a week for associates and any residents who have gone out of the community, if positivity rate is above 10%. Testing will occur once a week for all residents and associates when there are positive cases.
OakView Personal Care is following the two PA mandates of testing. The first mandate is testing related to the positivity rate in Erie County. Testing is required once a week for residents who have gone out of the community, and monthly for associates if positivity rate is between 5-10%. If the positivity rate is above 10%, testing is required weekly for all associates and any residents who have gone out of the community. The second mandate is testing related to any positive resident or associate cases in which OakView will test residents and associates weekly.
Any resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should quarantine immediately and contact the Nursing Department for further direction at 814-860-7050. Springhill nursing will assist the resident and family in contacting their physician and for testing.
Personal Care and Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Vaccine Information
Please visit our Vaccine Updates page for details.
COVID-19 vaccine rollout has begun and we are administering the vaccine here at Asbury Springhill in line with the priority groups laid out by the CDC and the availability in our area. We are happy to report that the first group of residents and associates in ForestView Health Care Center have had the opportunity to receive both doses of the COVID-19 vaccine. Springhill has partnered with CVS to administer the vaccine.
We know that many are eager and ready to get the vaccine! Our community leadership team, in conjunction with the Asbury Communities Clinical and Operations Team, is in regular contact with area health authorities on the next steps and opportunities to receive it. We must remember, however, that the state of Pennsylvania determines the expansion of the vaccine rollout based on the priority groups and availability. We are committed to facilitating vaccinations for all residents and associates.
The county and state health departments, as well as your primary care physician, may have additional opportunities for you to receive the vaccine on your own should you meet the criteria. To learn more, you can go to the Erie County Health Department page and to the Pennsylvania Department of Health page. If you receive your vaccine off-site, please make Emily Hill aware (by email or phone, 814-860-7028) so that we can accurately track and document your information. We have information, FAQs and more on our dedicated Vaccine Information page here.
Sanitation and COVID-19 Risk Reduction
Springhill associates are cleaning and sanitizing common and activity areas routinely and have been provided with the appropriate cleaning and disinfecting supplies that provide the shortest kill time for viruses such as COVID-19. These professional-grade products are being used as much as possible by our trained teams, and we store them away appropriately when not in use. If you see additional cleaning supplies around the community in common areas, rest assured they are safe to use and we encourage you to do your part in assisting us in keeping common areas clean.
Cleanliness has always been a priority at Asbury communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements.
Learn more about our prevention and infection-control measures.
Reopening Plans and Strategy
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect regular email updates as we slowly re-open community services and areas.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies.
We appreciate your continued understanding and patience as we work through this process safely together.
Important Contact Information
Main Reception: (814) 860-7000
Virtual Visit Coordinators:
Resident Life Director at Springhill Katie MacKenzie at 814-860-7015 or kmackenzie@asbury.org
Resident Life Supervisor at ForestView Health Care Center Breanna Klenz at 814-860-7120 or bklenz@asbury.org
Resident Life Coordinator at OakView Lori Burek at 814-860-7016 or lburek@asbury.org
Executive Director Jane Gibson, 814-860-7002, jgibson@asbury.org
Administrator OakView Personal Care Emily Hill, 814-860-7028, ehill@asbury.org
Administrator ForestView Health Care Center Sharon Belovarac, 814-860-7110, sbelovarac@asbury.org
Asbury Home Services Director Cheryl Briody, 814-860-7424, cbriody@asbury.org
