Page 6 - Asbury Code of Conduct

I. COMMITMENT TO RESIDENTS, ASSOCIATES, VOLUNTEERS AND PARTNERS
a. We demonstrate a commitment to residents, associates, volunteers and partners through caring and respectful behaviors that recognize the valuable contribution of each person and supports independence, dignity and choice.
I. CARING – We are caring by demonstrating concern for the well-being of others, including
all stakeholders, through inquiry, active listening and follow-through. Stakeholders include residents, family members, associates, vendors and partners.
II. RESPECT – We are respectful when
we treat others with dignity and work collaboratively to build positive relationships that are open to different perspectives and willing to compromise for the greater good.
b. The following are behaviors that foster this commitment to residents, associates, volunteers and partners:
• Be open to discussions through active listening and inquiry
• Listen to those closest to the process
• Engage stakeholders in problem
solving through collaboration
• Assume others are acting in
good faith with positive intentions
• Operate with transparency and share rationale for decisions
• Respond with kindness and sensitivity to emotional distress
• Deliver open, honest feedback, both appreciative and constructive
• Avoid gossip and spreading harmful information
• Take action to resolve conflict before an issue grows larger
• Value and incorporate diverse perspectives, experiences and beliefs
• Demonstrate concern for the well- being of others
• Anticipate the needs and priorities of all stakeholders
• Meet the needs and priorities of all stakeholders
• Support those who are different than you
• Disagree in a civil manner • Find the common ground • Build positive relationships
II. STEWARDSHIP AND FINANCIAL STRENGTH
a. Stewardship and financial strength
are best achieved through responsible management of resources and protection of assets with the goal of sustaining and improving the organization while fulfilling our not-for-profit mission.
b. The following behaviors support the responsible management of resources:
• Maintain adequate resources to keep commitments to those we serve
• Consider current and future financial impact in all decision making
• Mitigate financial, operational and business risk
• Seek opportunities to build financial strength through revenue growth and expense control
• Employ resources in a prudent manner that supports strategic and tactical plans
III. QUALITY AND INNOVATION
a. Quality and innovation is the delivery of excellence in service through superior performance and a person-centered framework that strives to meet or exceed expectations.
b. Superior performance includes the following behaviors:
• Challenge the status quo by respectfully asking why, why not and what if
• Base decisions on facts and relevant data
• Develop and test new and dynamic ways of providing service and operating the business
• Seek creative solutions that enhance the lives of those we serve
CODE OF ETHICS AND BUSINESS CONDUCT
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