Click here to view our latest communication about visitation and screening.

In addition to continuously monitoring and abiding by the recommendations put forth by the Centers for Disease Control & Prevention (CDC) and the Centers for Medicare & Medicaid Services (CMS), we will continue to inform visitors of the local COVID-19 transmission rate in the surrounding community. Current transmission rate for Union County: Substantial (Orange)

Self-Screening Process

• Those entering the community will be responsible for self-screening according to the guide below (which is posted at all entrances). It is the visitor’s responsibility to determine if they meet the criteria to enter, and to notify the proper individual if they do not.
  • Visitors should not enter the community if they:
    • Have had a positive viral test for COVID-19 in the last 10 days.
    • Have had any signs or symptoms of illness in the past 48 hours, to include: fever, chills, cough, shortness of breath, fatigue, muscle aches, headache, new loss of taste or smell, sore throat, congestion, runny nose, nausea, vomiting, or diarrhea.
    • Have had a close contact exposure to someone with COVID-19 in the last 10 days. A close contact exposure is defined to mean that you were within 6 feet for 15+ minutes with someone during a 24-hour period that has COVID-19.
  • If you do not meet the criteria to enter, please consider rescheduling your visit to another time when you can meet the criteria to enter. If your visit is urgent, please contact us, as we may be able to assist you in connecting with your loved one safely.

Masking

Masks are required in community indoor common areas for all residents and guests at RiverWoods.

All RiverWoods associates (vaccinated or not) will continue to wear masks at all times while working across all levels of care on campus. 

Independent Living

Independent Living residents may entertain visitors within their dwellings and enjoy their company.

• Fully vaccinated Independent Living residents will no longer be required to wear a mask (indoors or outside) when coming or going on campus or when dining, attending group activities, etc. (While mask-wearing is not required, it is still recommended by the CDC.)

Travel & Self-Quarantine

• Residents who are fully vaccinated and complete any mandated local, state, or international restrictions do not have to quarantine or test. If a resident utilizes public transportation for their travel (airplane, train, or bus), they will need to review their transport details to determine if a SQ would be needed once they return from their trip.
• Residents who are not fully vaccinated and complete any mandated local, state, or international restrictions will have to self-quarantine for a full 7 days and discontinue self-quarantine if asymptomatic and after obtaining a negative PCR COVID-19 test 5 or more days after return from travel. If resident does not complete testing, they can return after 11-day quarantine if they remain asymptomatic. If the resident recovered from COVID-19 in the last 90 days: testing and quarantine is not recommended.

Personal Care

Visitation is permitted in Personal Care. In addition, we continue to offer window or virtual visits in our Personal Care neighborhood for family members who wish to visit with their loved ones.

• Residents Personal Care will continue to follow CDC, federal, state and local requirements. As a reminder, these neighborhoods are specific healthcare environments and continued guidance reflects that setting.
• Fully vaccinated residents in Personal Care are required to wear a mask and practice physical distancing when in the presence of others who may not be vaccinated.
• Residents in Personal Care who are not vaccinated must continue to wear a mask and practice physical distancing.

Nursing Care Center

In-person visitation is open in the Nursing Care Center. 

In-person visitation for Nursing Care Center residents with roommates:

• Visiting areas will be available for residents and family members to visit in each neighborhood. Each visiting area will have seats set aside for in-person visitation.
  • 10 seats available for E-Wing residents.
  • 10 seats available for Adams Center residents.
  • Memory Care visits will occur within the neighborhood.
• Hours of visitation:
  • Memory Care & Adams Center: Mon. – Fri. 10 a.m.-7 p.m.; Sat. – Sun. 10 a.m. Noon & 1 – 4 p.m.
  • E-Wing:
    • A Area: Mon., Wed. & Fri. 11 a.m. – 7 p.m.; Sunday 1 – 4 p.m.
    • B Area: Tue. – Thur. 11 a.m. – 7 p.m.; Sat. 10 a.m. – Noon & 1 – 4 p.m.; Sun. 10 a.m. – Noon
• Scheduling a visit:
  • Please call the receptionist desk (570-522-6220) between the hours of Noon – 4 p.m. to reserve the visiting area of your choice.
  • You are welcome to visit outdoors. Outdoor visits can also be scheduled by calling the reception desk (570-522-6220) between the hours of Noon – 4 p.m.

Health and safety precautions:
Thank you for continuing to follow good hand and health hygiene. We have a number of precautions in place to help protect those we serve and those we work alongside. Please keep the following in plan as you plan your visit:

• Please sanitize your hands before and after each visit. Please also sanitize the seats in the visiting area before and after your visit (supplies will be available at the seating area).
• Snug-fitting masks are required. Please properly wear a mask that covers your nose and mouth. Other personal protective equipment may be required as appropriate. If so, it will be available at the reception desk.
• Please ensure your loved one has a snug-fitting mask on as well for the duration of the visit.
• Visits that are deemed necessary to occur in a room will be communicated to all parties.

If you need assistance or have questions regarding this process, please contact Nichole Steiner at 570-522-6257.

Nursing Care Center

The Beauty Salon is open.

Riverview Manor Personal Care

• Residents are able to participate in small group opportunities (no more than 6 residents). Residents and associates are required to wear masks at all times, and hand hygiene best practices will be followed. Physical distancing of 6 feet will be maintained, and group opportunities will feature areas designed for the appropriate distancing.
• The Beauty Shop has reopened for Personal Care Residents.
• Transportation for medical appointments has resumed. Please contact the Transportation Department directly at 570-522-6260 to schedule.
• The Dining Room is open.

Independent Living

• The RidgeCrest restaurant is open. Residents should call 570-524-9314 to make reservations (required). Take-out and delivery is also available.
• Residential Common Areas
  • The Fitness Center & Pool are open.  Contact the Fitness Center directly at 570-522-6176 to make appointments.
  • The RidgeCrest Therapy suite is open.  All therapy services will now be provided in the suite.
  • Library is open Tuesdays and Thursdays from 10 a.m. – 2 p.m.
    • Prior to visiting the library, residents are required go through the 98.6 screening process.
    • As always, masks and physical distancing are required.
    • There is a maximum of 3 residents at a time in the library to ensure proper distancing.
    • Returned books will be left on a cart for 5 days before being returned to the shelf.
  • Housekeeping services can be scheduled by contacting Tammy Speece at 570-522-6204
    • Housekeeping from external vendors for apartment and cottage residents is allowed. Screening is required. Vendor must contact Tammy Speece at 570-522-6204 to obtain a copy of requirements prior to service being scheduled.
  • The RidgeCrest Salon is open by appointment only. All residents must go through the campus screening process prior to the appointment, at which time, you will receive a colored paper bracelet. The bracelet will permit entry to the shop. As there is no waiting area and Shana must clean the shop in between clients, we ask that residents do not come early to their appointments. Masks must be worn at all times by both the stylist and resident. To schedule an appointment, call the salon at 570-522-6203.
• Ecumenical services are being taped and televised on Channel 956. Pastoral care calls and visits are ongoing. Please call 570-522-6194 to reach the Chaplains for a visit.
• Transportation for medical appointments has resumed.  Please contact the Transportation Department directly at 570-522-6260 to schedule.
• Walking trails are open.

Mail & Online Grocery Delivery (for all levels of care)

• Mail and Packages: Residents are receiving mail and packages as usual. However, sending perishable items is not recommended.
• Online Groceries: Deliveries should be made to the RidgeCrest check-in area near the receptionist.

Enhanced Services also offers personal grocery shopping by contacting Tammy Speece at 570-522-6204.

Main Reception: 570-209-9976

Virtual Visit Coordinators:

• Skilled Nursing: Nikki Steiner: 570-522-6257
• Personal Care: Tammy Speece: 570-522-6204

Personal Care Administrator, Tammy Speece: 570-522-6204